The ReadyTech service process

Assess first. Install correctly. Monitor what matters.

Every customer follows a consistent process designed to reduce surprises, document the environment, and protect business uptime.

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How ReadyTech works

15-Minute Qualification Call

Confirm the business type, locations, main problem, urgency, decision-maker, budget range, and whether onsite work is required.

Paid Uptime Assessment

Document the current environment, identify risks, recommend a solution, and prepare three pricing options.

Good / Better / Best Proposal

Choose between fixing the immediate issue, fixing and monitoring it, or adding full continuity protection.

Agreement & Payment

Finalize the scope, collect the labor deposit and hardware payment, and complete the managed-service agreement when applicable.

Implementation

Inventory, protect the existing configuration, install, test, document, and complete customer acceptance.

Monitoring & Improvement

Monitor covered systems, provide reports, review performance, and recommend improvements as the business grows.

Three-option proposal

Good, Better, or Best

Good

Fix the immediate business problem.

Better

Fix the issue and monitor the environment.

Best

Fix, monitor, and provide business continuity.

Support boundaries

24/7 automated monitoring with human response during published support hours.

Monitoring coverage is defined by the customer’s selected plan.
Response targets are commitments to begin review—not guaranteed resolution times.
After-hours work is scheduled or billed separately unless included in writing.
Third-party platforms, carriers, and unsupported devices remain subject to their vendors.
Included support time and exclusions are documented in each agreement.

Service-area model

Austin–Manor

Core onsite service zone

Routine assessments, installation scheduling, normal onsite pricing, and faster field response.

Houston

Extended service zone

Remote monitoring and support, scheduled project days, and onsite work coordinated through project scheduling or trusted field partners.